I've called Kemper (but had to leave a message), scheduled an in-person appointment at their showroom in Chicago (but never heard anything back to confirm), I've emailed (TWICE), and asked about getting a backup Player power supply multiple times in the comment sections of Kemper's Instagram posts about the Player. Crickets. When I had an issue with my Stage a couple of years ago, Kemper's customer support was SUPER fast, friendly, and totally helpful. Now..... Ugh.
Dave,
We were closed for the Easter holiday and I believe you received a call back already. We have replacement Player Power Supplies on order and should be getting them in the next 2 weeks. As for your appointment, you were scheduled for an appointment and didn't show up. We were there! Perhaps your email confirmation is in your spam folder? Never the less, we will have new power supplies soon, and there are many other options posted on these forums for power solutions, from the CIOKS, Palmer, etc.