You should try to walk in the same shoes the OP is wearing at moment.
Not everybody here has the luck of having his/her Mummy buying the KPA for his/her birthday. For some people it's an investment . It's a tool. And it's natural to compare how it performs in terms of reliability with other (even crap-sounding) devices.
I'm realising that 90% of the posts are against Radley !Actually I think what he's trying to say it's absolutely resonable. Not sure whay people get so weird about it. I really hope that Chris will keep an eye on those type of unpleasant threads and will improve the QC of both hardware and software of its products.
It's the internet, so someone's intent isn't always that easy to discern correctly.
I'm 60 years old, so the only party that buys anything for business or pleasure in my world is ME. The KPA is an investment and as music is my business, it's on my tax schedule and being amortized. I expect my business investments to function, to assist in turning a profit.
If Roland is unhappy, as he clearly has a right to be, he should do what's in his best interest. I truly have no idea if he's contacted support and given them an opportunity to make it right. Is that an avenue that involves inconvenience? Yep... wouldn't thrill me, but I'd do it. If his unit is under a return policy and he's not out a bunch of money? Send it back. It isn't convenient, but it is reasonable to persue your rights under the terms of the warranty and avail yourself of putting the manufacturer to have a part in getting you where your rights under the warranty promises you? YES... it's a contract. No company wants you to need to have a problem corrected. I have not searched for every thread regarding his issues. If he has gotten with Kemper and they have not done what they can to resolve his issue isn't something I have noted. If it's somewhere in this forum, then I would not suggest what I have suggested.
Many here are not experiencing regular and repeated lock ups... it doesn't strike me that his should be either. In U.S. warranty terms, his situation would seem to be a "non-conformity". I can't tell if it's hardware or software related... has Kemper support given an opinion? After any outrage with a situation, seeking resolution can be involved. Is it "fair" or "just" or "should it never happen"... ? I would hope it isn't something anyone would need to deal with... however, being the nature of thing on this planet, such a situation can show up from time to time. If my KPA functions everytime I use it, I expect it's a possible thing to occur for other Kemper owners. Roland's should work as well as mine does. It isn't because I have lived a kind and generous life, part my hair just right, nor any such thing. If many KPA's are operating as designed, so should his.
Do I expect reliable value regardless of price?... you had better believe it. Roland wants something that works... I agree with him. I'm trying to inquire if he's given Kemper a shot at making that happen. There's a time for torches and pitchforks, and there's a time for resolution measures. Indignance won't correct his concerns. I want to see him and every other owner satisfied and making music with their purchase. I'm unsure of just exactly how I'm not "getting it" with his situation.
If he is not satisfied and has not faith in the product, it's his stance to take. If it's not returnable then he eats it of sell it at hopefully no loss... but it still makes some sense to get it to a functioning state to hope for any chance of selling it...