I've called Kemper (but had to leave a message), scheduled an in-person appointment at their showroom in Chicago (but never heard anything back to confirm), I've emailed (TWICE), and asked about getting a backup Player power supply multiple times in the comment sections of Kemper's Instagram posts about the Player. Crickets. When I had an issue with my Stage a couple of years ago, Kemper's customer support was SUPER fast, friendly, and totally helpful. Now..... Ugh.