OK so I spent a couple of hours with my Player today. I just don't get this thing. Mine was buggy with the Android app to no end. I would save changes and then the changes would be half there and half gone. It's missing all my favorite reverbs. Particle. Gone. Ionosphere. Gone. No shimmer? There is no way to calibrate an expression pedal. The button is there but it does nothing. There's no morphing. There's no press and hold. It's noisy as an old BOSS from the 80's. In every outlet with every guitar. I mean this thing, the way it is now, even with the latest firmware, is a nightmare. An expensive one at that.
Why is Kemper as a company behaving like this to its customers? Especially new customers? Kemper is supposed to be the best but you are behaving like NDSP. You guys think this is a big joke I guess. Customers need to know what's going on so they can plan ahead. Not every little detail but at least give us the outline of what is happening with this product that we just invested in. I can't work with half the effects and half the features.
Mhh... there's some confusion among different things IMO.
The set of fx (and other features) available in the Player is reduced in comparison with the other models. In order to learn about the difference, I think it's enough to read its manual (for example, I've found the list of its fx set). So if you expected to find some fx that are not listed in the manual you can't certainly blame Kemper.
As for missing functions with respect to the manual, keep in mind that you are currently on KAOS 10 while the manual refers to KAOS 11. This already represents a kind of projection for the future, doesn't it?
Bugs: this is of course a different story, every new product at launch may have some, and early users know they are somehow voluntarily taking some risks in this respect. But there's no need to believe they won't be fixed. Again, you could have waited but decided you wanted to be an early bird (as opposed to a late mouse)... which is fine, but deal with that
As for other aspects (what has been called "upgrade"), I don't think there's any plan yet. Even if there was one, this commodities sector is crammed, and competitors respond very quickly. Since Kemper is not as big or quick as others, I understand their reluctance in revealing their plans.
OTOH, this is something they have been accustoming us to: see for example how out of the blue the Player has arrived... already in the shelves, although in a small batch.
Rule of thumb I've learned in my musical life is: don't buy anything for what it's supposed to offer in the future; always buy a device for what it does, if it fits your needs.
As for your "You guys think this is a big joke I guess" it's clearly a nonsense that comes out of frustration, and doesn't really mean anything, if you look at Kemper's history since the Virus exploit (I mean their synth, not the covid), their European assembly, their Support that has often gone beyond their duty to help customers, their effort in making people save money by adding functionalities for years to the same hw not making it obsolete in a couple of years... you'll have to admit that if this is a joke, it costs them quite a lot, and that they could have easily made much more money just doing as other have been since forever.