Of course I should have raised a support ticket for this issue earlier on. So the delay and the warranty time running out is my bad. No argues there. The frustration comes from the fact that it actually is a hardware problem AND that it never worked properly. So if the PROFILER worked before it left the factory it stopped working before I opened the box. I could not have imagined this to be a hardware issue, so I set up my sounds over a period of time and started gigging with it. Being certain that it must have been a software/driver issue I just didn't bother until I needed the functionality again. And then the warranty time had runned out.
I'm not trying to create a fuzz here (pun intended). If there is no such thing as a bad batch of USB circuits then I have myself to blame. And maybe the car reference was a bit misplaced to :-). I mean this isn't about a faulty airbag. I love the Kemper stuff and think it's awsome. Now I'm working around the problem since I bought a new unit. I set up my patches in that one and transfer it with a USB stick to the old one. Works good so far. Maybe I'll send down the old one to fix it anyways. We'll see.
Rock on!