Dr Z may have the best customer support ever. I bought the pack on Friday afternoon but for whatever reason the software glitched and did not provide a download link. I emailed customer support and they got back to me right away but it wasn't something they could fix. They asked for my phone number and called me to check my email info and then sent me the profiles in an email attachment. It turns out that they had left the office for the day and did this from home. That is what customer support is all about. Way to go Dr Z. That is the best customer support I have ever received. Oh, by the way, I also like the profiles. I have found some work better for me if I roll back the guitar tone some. After digging through them all I have found some really great ones just as they are.