Checking in again! I got a response from Kemper, but I'm not sure if it's worth posting because believe it or not, my Kemper began working again out of the blue! I left it unplugged for a good four hours, and randomly decided to give it another shot. I was expecting to see the frozen screen again, but it displayed the version I was running, and functioned just as it normally would! A very strange bug...I honestly have no idea what made the freezing occur, or what happened to have it start up properly. Is this a bug in the newest firmware? Either way, I ran a flash memory erase, and manually downloaded the default rigs from the Kemper with it plugged into my laptop. I didn't want to take any strange chances. I honestly don't know if that will help anything, but it makes me comfortable. Hopefully nothing like that ever happens again. I was sweating bullets!
Posts by smullen2
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I've checked the procedures listed on the WikiKPA. I have tried every single one of those resetting options, and my screen is still frozen. I don't get any sort of pop up, notification, or change. I was hoping since the unit still turns on and off just fine, that it would at least respond to those commands. It hasn't responded to anything.
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Thank you for your quick responses.
I've tried that, and I still have the same frozen screen.
I've held the < & > buttons before turning the unit on, and shortly after I turn the unit on, and I don't get any sort of notification or change in the screen after it fully loads.
Once the loading bar hits the far right end, that's all I get. I'm that shy of the unit functioning,
The firmware is up to date and I ensured my USB had the latest. The Kemper isn't responding to anything.
I'm hoping there is another way around this.
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Hello there fellow Kemper users,I am hoping that someone can help me diagnose what is going on with my Kemper unit.
First off, I absolutely love this unit and have had no serious issues with it...until now.
Granted that I just sent Kemper an e-mail about this issue shortly after it came to my attention, I am hoping I can fix it on my end and that it isn't a serious bug as I have not found anybody else experiencing this issue. I'll be sure to update this with Kemper's response.
I have attached a photo of what my issue is...frozen at the home screen. It would normally show me what version I am running beneath the "Kemper Profiler" logo, but now it has ceased and stays frozen on this screen no matter what. It hasn't mattered if I turned it to Tuner, Browser, Perform, or Profiler, this is the screen I am stuck looking at. I have turned the Kemper off, and then back on, but still frozen on this screen and to no avail. I have even unplugged the power cord and waited a full hour before trying it again, and this is still the same result. I had a band practice prior to this issue, and everything was fine and dandy, ran it through my Orange cabinet and had an awesome jam. I got home, wanting to record some ideas, and upon startup, this was my issue. This really bums me out, and I hope Kemper has a fix or at least some knowledge about this issue. I've even tried reuploading the firmware from a USB by holding the < & > upon startup, as well as the top left soft button, and they don't change anything. It sucks to say, but I wish this issue were minor and I hope this thing isn't fried after all the time and funds I have saved to be a part of the Kemper family. I should note that the unit powers on and off just fine, but the frozen screen...how do I make it go away?! Has anybody else experienced this issue?
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Hello there fellow Kemper users,
I am hoping that someone can help me diagnose what is going on with my Kemper unit.
First off, I absolutely love this unit and have had no serious issues with it...until now.
Granted that I just sent Kemper an e-mail about this issue shortly after it came to my attention, I am hoping I can fix it on my end and that it isn't a serious bug as I have not found anybody else experiencing this issue. I'll be sure to update this with Kemper's response.
I have attached a photo of what my issue is...frozen at the home screen. It would normally show me what version I am running beneath the "Kemper Profiler" logo, but now it has ceased and stays frozen on this screen no matter what. It hasn't mattered if I turned it to Tuner, Browser, Perform, or Profiler, this is the screen I am stuck looking at. I have turned the Kemper off, and then back on, but still frozen on this screen and to no avail. I have even unplugged the power cord and waited a full hour before trying it again, and this is still the same result. I had a band practice prior to this issue, and everything was fine and dandy, ran it through my Orange cabinet and had an awesome jam. I got home, wanting to record some ideas, and upon startup, this was my issue. This really bums me out, and I hope Kemper has a fix or at least some knowledge about this issue. I've even tried reuploading the firmware from a USB by holding the < & > upon startup, as well as the top left soft button, and they don't change anything. It sucks to say, but I wish this issue were minor and I hope this thing isn't fried after all the time and funds I have saved to be a part of the Kemper family. I should note that the unit powers on and off just fine, but the frozen screen...how do I make it go away?! Has anybody else experienced this issue?