I'm looking for suggestions - please.
My Profiler Remote flashes briefly when the Profiler Head completes its startup, but then the display goes dark, and the Remote is unresponsive.
BUT
If I start in Tuner mode (not Browse or Perform), 80-90% of the time, the Remote starts up fine and continues to work as expected in Browse and Perform modes.
I have two Profilers with Remotes. The problem is with the Unpowered Head. The other is a Powered Rack, and it works 100%.
Diagnostics:
- I've swapped cables, Remotes, and Profilers.
- I've tried shorter CAT-5 cables.
- Both Remotes work fine on the Powered Rack. (So I'm sure the problem is not the Remote)
- The issue happens on the Unpowered Head, regardless of which Remote I use.
- If the Remote comes up dark, it stays that way even if I remove and reattach the cable from the Profiler.
- I'm running OS Beta 11.01.53268, but I have reloaded the latest production version, and there's no difference in the behaviour in the Browse and Perform modes. I didn't notice that it worked intermittently when starting in Tuner mode until I reloaded the beta.
The Profiler where the Remote is intermittent on start is circa 2014.
I have been paying for an extended warranty on the Unpowered Head for nine years (to the retail vendor where I bought it). I was all set to send it to them. I trust them and have paid and gotten good value from their extended warranty service.
Two Issues there:
- I bought the Head from them (and got the warranty), but I bought the Remote direct from Kemper a couple of years later (so no warranty).
- The problem is intermittent and even less so if you start it in Tuner mode
I'm concerned they may return it unrepaired, with the diagnosis - "no fault found."
More information:
The Powered Rack is working fine, and I also have a Stage that I gig most of the time. I still have the original Profiler head for backup and experimentation, and I still love its look. I also prefer interacting with the hardware instead of using Rig Manager for adjustments.
It just bugs me that the Remote is intermittent.
Do you have any suggestions?
Thanks!