Posts by Deniztoker

Quote from mattim

Picture from daw interface settings before and after connecting usb would reveal the secretts ...

??

logic X....I'm going crazy...it's not working. Maybe resetting the Kemper to factory settings will solve the problem.

Quote from Wheresthedug

I was going to suggest exactly what Robrecht said.

Your subsequent post confirming that everything works until the USB is connected suggests that the Kemper is trying to take control as the sound card.

The next step is to check the project settings in your DAW (is it Logic?) to see if this has changed to Kemper instead of Apogee. If it has manually change it back. It should ask if you want to change to Kemper when you connect the USB. I wonder if you might have accidentally said yes the first time you connected and ticked the do not ask me again box so it remembers it and always connects automatically.

196

When I connect the Kemper via USB, it asks if I want to use it as a sound card. I'm still using my Apogee Duet, so I'm not accepting that option... Even if I use the Kemper as a sound card, I still can't get any sound.

Writing a tone via Kemper or editing a preset amp tone is much more complicated... I still can't use Rig Manager, it cuts off the sound when I connect the USB... what a frustrating thing.

Yes, the problem is this: I get sound when Kemper starts, but the sound cuts off when I connect the USB. To get sound again, I have to unplug the USB and restart Kemper... I can't use Rig Manager!!!! Thanks everyone.

The problem occurs when I connect the USB; the sound cuts off. I'm getting sound from the DAW now. I changed the USB cable, so the problem isn't with the cable...it's with the USB connection!!!! How can we fix this? There's no problem with the sound card; it's working perfectly fine.

ok..thank you very much

I'm connecting the Kemper USB to the PC to use Rig Manager... I wasn't having any problems before.

I used to get sound from the Kemper output by plugging into the Apogee input and using Logic X, but after the update I can't get any sound... If you read the messages above, you can see the details.

A user named steelWreath wrote the following...

I figured I try to update again. This is the sequence of events.

Attempted to Install Latest Software

OS 14.1.2.66277

RM 4.2.12 Windows 10 64

• Reflected laptop (Backup)
• Unplugged Kemper USB from Laptop
• Updated Kemper
• Updated Rig Manager
• Ran KemperDeviceRemover
  • Found nine (9) Device and removed them all
  • Rebooted
  • Ran again
  • Found the same nine; appears to not remove anything
• Ran Device Cleanup Tool V1.5.1
  • Found 6x old Profiler Devices
  • Found 6x unidentified USB Audio Devices
  • Deleted them all
  • Rebooted
• Ran KemperDeviceRemover again
  • Still Found three (3) Devices
  • Tried this tool several times and nothing is removed
• Ran Device Cleanup Tool V1.5.1
  • Listed DeviceID to locate based on KemperDeviceRemover
  • Sorted by Device ID and found the three culprits
  • All were USB\VID_133E----
  • Rebooted
• Ran KemperDeviceRemover again
  • No Matching Kemper / Profiler devices Found
  • The laptop is clean of all Kemper / Profiler devices!
• By this time, the Kemper had updated to 14.1.2.66277
• Plugged in the Kemper USB to Laptop
• Ran KemperDeviceRover again to see what was installed
  • Found Four Devices
    • Found 4 device(s):
    • Instance : USB\VID_133E&PID_0003&MI_02\D&C159668&1&0002
    • Name : Profiler
    • Driver : wdma_usb.inf
    • [DryRun] Would run: pnputil /remove-device "USB\VID_133E&PID_0003&MI_02\D&C159668&1&0002"
    • Instance : USB\VID_133E&PID_0003\KRDKUOJCU6K
    • Name : USB Composite Device
    • Driver : usb.inf
    • [DryRun] Would run: pnputil /remove-device "USB\VID_133E&PID_0003\KRDKUOJCU6K"
    • Instance : SWD\MMDEVAPI\MIDII_7036065C.P_0000
    • Name : Profiler [0]
    • Driver : c_swdevice.inf
    • [DryRun] Would run: pnputil /remove-device "SWD\MMDEVAPI\MIDII_7036065C.P_0000"
    • Instance : SWD\MMDEVAPI\MIDII_7036065C.P_0001
    • Name : Profiler [1]
    • Driver : c_swdevice.inf
    • [DryRun] Would run: pnputil /remove-device "SWD\MMDEVAPI\MIDII_7036065C.P_0001"
    • --- Driver summary ---
    • No OEM driver packages needed uninstalling.
    • Would remove 4 device(s) and 0 driver package(s).
    • Click 'Uninstall all Profiler Drivers' to proceed, or close this window to cancel.
  • Assume these are “good” devices.
• Started up RM
  • “Your Device Requires an Update…” message from RM
  • Another bust… Another hour of my life wasted.
• Reflected to HD copy (RM 13.10.13)
• OS back to 13.05.61298
• RM communicates with Kemper as expected
• This OS14 debacle has been going on since March 4, 2026 (Five Months)
• The conclusions/possibilities:
  • Kemper is trying but cannot technically fix the problem (Hard to believe this is the case after five months; if this is the case, Management needs to clean Kemper house or hire some new blood)
  • Kemper is not applying resources to fix the problem (does not care about the customers that have been with them for over a decade and allowed them to build their business)
  • Kemper does not have the resources to apply as niche hardware amp market is being negatively impacted by the software amp offerings.

It's the same for me too.

🙏🙏🙏🙏

no It turns on, there's no problem with the device, it's working.

I couldn't figure out how to do that either.

Unless we change this visible version, this won't be fixed.

It didn't work. I have the same option selected for the first photo, and I also selected the second option for the second photo, but it's still not working.

thank you

I won't bother again until the new update comes out; maybe the problem will be solved in the new update.

I've already done all that. The problem still persists. I still can't solve it; I'm still not getting any sound from the DAW. When Kemper opens, the signal to the channel cuts off. Something is conflicting... I completely uninstalled and deleted the rig again, and my tones are gone. I can't figure it out...

Thank you very much... I'll try Mac Cleaner... I hope I find the problem.