Posts by ggo_101

Quote from Steve5478

Players' buttons have a double function (not all for the moment) when you push and turn them.

in the manual :

RIG VOLUME Knob (9)
The RIG VOLUME knob controls the individual volume of the current Rig, like a channel volume. Unlike MASTER VOLUME, this setting will be stored as part of the Rig. For a detailed description please refer to Rig Volume chapter.
Push-dial this knob to control the Bluetooth® volume as well as the volume of your USB playback (“DAW Volume”)

Thanks! I read the manual but somehow missed this.

Hey all!

I love my Kemper Player, but there is one issue I'm struggling with.

When practicing, the bluetooth audio I'm streaming to the player always is way too quiet compared to my guitar volume, even with my tablet volume maxed.

Is there a way to change the volume of incoming bluetooth audio so I can finetune the mix a bit better?

Thanks in advance!

Quote from Trigun

Tadaaaaa! The KH-95 will be replaced with a Dunlop mini dvp4 as the KH is a bit too big for the Metro16.

The vent at the bottom of the player is pretty much obstructed by the metro16’s middle beam.

Hope that won’t cause issues.

Stupid question, but isn't the vent obstructed just as much as it would be if the player stood on the floor? If so, is it really an issue? That'd imply that the player shouldn't even stand on the floor.

Quote from Kellerblues

The FR-12 is not any different then any other powered speaker. Your issue relates to any product on the market. Where are you located? I don't think it's even legal to rent a home with ungrounded sockets

It is legal for houses built in the 70s in belgium, only "wet rooms" are forced to have grounding in those cases and they need to have a residual current switch, which we have.

To my understand it's not an equally big deal for all devices though? I was told for example that tube amps are a serious safety hazard without a ground since shocks can be frequent, while other appliances like my Yamaha THR amplifier and gaming desktop are less big of a deal.

My main question was in which of the 2 groups cabinets like the FR12 belong.

I do agree however that it's rediculous that older houses get a free pass on less than ideal electrical safety but there's not much I can do about it unfortunately

A bit of a stupid question but I am completely new to this and it's related to safety so here I go...

I know that tube amps should always be plugged into grounded power sockets, otherwise you risk getting an electric shock.

Is this also the case with a powered speaker like the FR12 in combination with a Kemper Player?

My rent home does not have grounded sockets (only in the bathroom and kitchen) and this is part of the reason I went with a modeler instead of a tube amp.

I'd love to get the Fender FR12 for my Kemper Player, but if plugging it into an ungrounded socket poses a risk I may need to look for a different solution.

Quote from bca_100

Do they provide a tracking number in EU? Anyone knows?

It just showed up on my doorstep, it even still showed as being processed on the site. Half an hour after delivery it suddenly showed as completed

Quote from HELL-G

Was that an auto-mail or a response from the team to a request you sent?

It was an auto mail. I actually heared of a few other people that they got no mail, or got it a few days after their order was shipped so maybe there is an issue with the system somewhere?

Quote from HELL-G

Are you using gmail or hotmail? We send automated emails regarding the status of orders. They seem to get lost sometimes with these (and some other) providers.

The funny thing is that I did eventually get a mail with a notification that it had been sent, 20 minutes after it got delivered. Better late than never I guess? :p

Got the player just now, but I never got a shipping notification.

Quote from G String

No reply in many days is unusual. Please contact support again.

Sorry what I said was a bit unclear. I do get a reply on the chat but I get a generic "2 weeks after order" message, even when I list my specific order number saying its been two weeks. The 2 weeks reply makes less sense when it actually has been (a bit over) two weeks already

Quote from bca_100

Yes, I also sent an email and I got an immediate reply stating that "The delivery time after placing the order is about 14 days at the moment. We’re doing our best to ship the order as fast as possible."

Over two weeks ago, still nothing and no reply when I ask about the status for my specific order. If I still have nothing in a week I'll just cancel it

Quote from dfdfan

Its probably a supply vs demand issue. I ordered direct from kemper (US store) on the 27th when they were back in stock for a few hours, it shipped on the 29th and I received on the 2nd. (I also got on the waiting list at sweetwater on the 26th, they're still out of stock.)

They've already said they have more than enough in stock at Kemper Europe, they are just really struggling getting them all packed and shipped

Quote from bca_100

I ordered mine from Spain that same day.
Not the best news, but at least we can have an estimation. Let's hope we'll have it home around the 15th.

I talked to CS and the reply I got is "The current delivery time is 2 weeks". Either they will send the player I ordered the 20th AFTER they will send the once you ordered on the 26th, or he completely ignored my actual question and I still don't know anything. This is sort of annoying.

Quote from mjo_100

Ordered on 26th december. Asked the CS and got told that they will ship mine on mid next week.

Did you order from the EU or US? I ordered the 20th and they keep telling me they don't know when they'll ship mine

Quote from wcfieldskx

thats why i was thinking of ordering directly from Kemper. Moog didnt reply to my chat or email at all.

That's the current issue, neither does Kemper. All they say is "we don't know when you'll get it"

I have a few questions for those who already own the Kemper Player regarding recording.

1. Does using the Kemper as an audio interface work with Android? Some devices seem to, others don't so it gets confusing
2. When using the functionality to stream Bluetooth audio do the player, can you record it so both the streamed audio and your playing get recorded? This would be handy for things like quick recordings while practicing to quickly spot mistales

Quote from cwkemp

Hi aldomontoya

I successfully controlled the player with my Morningstar mc6 midi controller using an usb b to usb a cable. But only with standard midi commands as listed in the player manual. Load the manual pdf down and have a look at what will bee possible. If you need more control, you will need sysex commands and at this point I need help on my own. I have not figured out how to tell the player to react to sysex commands via his usb host port

If I understand it correctly, loading rigs and switching banks falls under normal commands and will be possible with any midi controller?

Quote from Ruefus

The word overwhelmed indicates demand exceeded their wildest expectations. How does one prepare for the 'stress' of that?

Agreed with this, I don't blame Kemper for not shipping quickly. The only thing that annoys me is the lack of any information at all, when I asked if they ran out of stock and that was the issue my question even got ignored

Quote from fabz sculforge

Same here. "We were overwhelmed..." I mean it's nothing but a generic answer to calm down the people imo. I'm pretty disappointed how they handle this. No communication at all until you ask, and then the answer is "We don't know" basically. I mean... Come on...

Something as simple as a live feed (or daily update) of the last order number sent would already do a lot, it's really basic to implement and since they are shipping chronologically it would at least give us updates of how it's going and how long it might take

Quote from fabz sculforge

...fair enough. But if a company can't handle the stress that comes with an announcement like that, a couple days before christmas, it's maybe not a thing they should offer to do. I mean, me and all the other people paid them 700€ upfront and now we gotta wait and it's unclear how long we have to wait.

Did support happen to tell you if it are stock problems, or infrastructure problems getting everything packed and sent? I asked them both times if the stock was the issue and always got the "We were overwhelmed by the demand" answer which didn't actually answer my question. Stock means a few more weeks we have to wait, packing is a matter of days we have to wait so it does matter.