1. Switch the PROFILER Head or Rack model off and press and hold soft button 1 (left above the display) while powering it on into tuner mode.
2. Keep holding the soft button until "System Maintenance " appears on the display.
3. In maintenance mode press "Recovery", "Init&Factory Content", "Yes", and "Ok".
4. Then press the Reboot soft button and reboot or simply restart the PROFILER with the chicken-head knob.
Afterward, connect your Profiler to your computer, start the Rig Manager app and open the backup on your stick in Rig Manager and drag the performances and rigs from the backup to your Profiler in Rig Manager.
Worked fine for me, thanks kemper!
dieselfire-
Thanks for posting this information, you saved me a lot of time and headache. Worked for me as well. You’re the man!