Posts by EJS5115

I did not make a backup before I upgraded to the latest OS and rig manager software. It was a mistake not to backup. Frankly, I glossed over that portion of the manual describing backup as I focused (struggled) setting up some of the more basic functions of the profiler being quite anxious to explore its capabilities.

It was certainly a mistake to not backup and one from which I hope others may benefit.

Be sure to read the procedure on backing up the profiler before you upgrade. Keep in mind this cannot be accomplished through rig manager and must be physically done at the profiler.

Thank you, Kemper Support,

I found the older software but not sure if it's the previous OS or rig manager versions I used. There appears a limited number of "older" software versions. I don't know what version I had. For better or worse, I have religiously installed the latest software when rig manager alerted me. The software versions I'd like to downgrade to are whatever was before OS 9.0.8.46641 and rig manager 3.4.32. No problem with these versions. Any idea what versions were before OS 9.0.8.46641 and rig manager 3.4.32?

Thank you for the reply christianbad. I did not make a backup before I upgraded to the latest OS and rig manager software. It was a mistake not to backup and not one I make with my other digital devices. Frankly, I glossed over that portion of the manual (until now) as I focused (struggled) setting up some of the more basic functions of the profiler being quite anxious to explore its capabilities.

It was certainly a mistake to not backup and one from which I hope others may benefit. I hope the penalty for my negligence is not the lack of a forward compatibility solution to my problem.

I found the older software but not sure if it's the previous OS or rig manager versions I used. There appears a limited number of "older" software versions. Since I didn't backup I don't know what version I had. For better or worse, I have religiously installed the latest software when rig manager alerted me. The software versions I'd like to downgrade to are whatever was before OS 9.0.8.46641 and rig manager 3.4.32. No problem with these versions. Any idea what versions were before OS 9.0.8.46641 and rig manager 3.4.32?

Thanks for the suggestion but changing USB ports had no effect on the problem and I don't use a hub.

A suggestion from Helge S at Kemper instructed me to install rig manager software version to 3.4.45.

Rig manager software version 3.4.45 did not solve the problem. The problem persists. I still cannot sync from rig manager to the profiler.

Does anyone know how to revert to previous versions of the OS and rig manager software? The older software versions don't appear to be on the Kemper website.

The older versions of the OS and Rig Manager software may lack the latest features but at least for me, they functioned without problem.

A suggestion from Helge S at Kemper instructed me to install rig manager software version to 3.4.45.

Rig manager software version 3.4.45 did not solve the problem. The problem persists. I still cannot sync from rig manager to the profiler.

Does anyone know how to revert to previous versions of the OS and rig manager software? The older software versions don't appear to be on the Kemper website.

The older versions of the OS and Rig Manager software may lack the latest features but at least they functioned without problem.

That would be quite a coincidence if the USB cable failed immediately after I downloaded the latest OS update and then attempted to use the profiler with rig manager. Nevertheless, I'm desperate and swapped out the USB cable. Failures noted in my original post remain. Not change with new USB cable.

I sure wish your solution worked. Thanks anyway for the help.

Upgraded to Profiler Stage OS 9.0.8.46641 and rig manager 3.4.32. Upon trying to download from rig exchange a message popped up alerting me that USB connection was unstable. The Profiler Stage froze completely as did rig manager. Rebooted both the computer and Profiler Stage and attempted to create a performance using a stock rig from one of the rig packs. After a wait of over 15 minutes for synchronization to complete between the rig manager and the Profiler Stage I concluded success was improbable. I disconnected the computer from the Profiler stage. Computer OS is Windows 10.

The Profiler Stage continues to function.

Programming the Profiler without rig manager is time consuming and cumbersome, and for me, makes it unusable.

Any advice to repair this software defect will be appreciated. I'm happy to downgrade to the previous versions of the OS and rig manager software if it's possible.

Upgraded to Profiler Stage OS 9.0.8.46641 and rig manager 3.4.32. Upon trying to download from rig exchange a message popped up alerting me that USB connection was unstable. The Profiler Stage froze completely as did rig manager. Rebooted both the computer and Profiler Stage and attempted to create a performance using a stock rig from one of the rig packs. After a wait of over 15 minutes for synchronization to complete between the rig manager and the Profiler Stage I concluded success was improbable. I disconnected the computer from the Profiler stage. Computer OS is Windows 10.

The Profiler Stage continues to function.

Programming the Profiler without rig manager is time consuming and cumbersome, and for me, makes it unusable.

Any advice to repair this software defect will be appreciated. I'm happy to downgrade to the previous versions of the OS and rig manager software if it's possible.