I disagree that this thread is 'sober' - whatever that means to each of us. The thread title is 'Has Kemper Taken On Too Much'. The OP mentions Kemper being overwhelmed because of new product releases. The implication is that Kemper is resource limited and has over comitted. As a follow on, 'improvements' are not being accomplished and delivered 'on-time' or according to some expectations. I don't think butthurt applies to a company like Kemper, but user expectations could be modified by how they choose to respond. It's not dissimilar from training a dog. Previous history of updates has created expectations that Kemper may or may not want to continue to address. In the long run, all updates to the toaster, rack and stage will stop. Don't know when that will happen, but we are getting closer everyday.
I believe they developed and improved features to achieve the initial goals of the product and to stay relevant and competitive. I've owned a toaster for a few years and am happy with it. I would not have been happy or stayed with the platform had I purchased it in the first years of the product. There was clearly A LOT of room for improvement. For instance, the delays and verbs were subpar and far from state of the art. I had better delays and verbs in the mid 90s. The improvements motivated me to buy. I would never have taken the approach of buying a unit and then expecting it to be improved after the fact. So, you're right, those improvements and others helped them to be relevant, competitive and to increase revenue. I don't think any of those have much to do with profit, but I suppose you mean increased revenue? At what point will the implementation be deemed not worthy of improvement or simply good enough? At what point will Kemper decide that further improvements result in diminishing returns? I believe all of that is on the horizon. Perhaps then the dog will be retrained.