Posts by Dragos

Hi everyone.

I am facing the same issue between Rig Manager and Rack KPA since the last update to RM 3.4.32 and Profiler OS 9.0.5.

I tested on different PC USB outputs and reinstalled Rig Manager several times.

Then the connection was re-established after reinstalling RM again!

But I lost it after rebooting the PC and found it again on next restart...

I'm using a 4m long USB cable and I believe the problem is on its side (I'm waiting to receive a new, shorter one...).

This latest update increases the data load on this USB2 output, which may be reaching its limits.

If you have one, try a shorter, better-quality cable.

^{Hi all.}

Good news!

After a 4th reinstallation of Rig Manager from an older version, followed by the update to 3.4.32, communication is now restored.

Fyi, I'm using a good quality USB cable, but it's 4m long.

With the increased throughput resulting from the new capabilities of this output, the length may be "borderline" !!?

@Burkhard:
You were talking about Stage device.

It's more recent and I thought it had USB 3 ! I beleive It got bluetooth, for example.

But on PROFILER Head/Rack/PowerHead/PowerRack, it's an USB2 (type B) output...

On the same subject, I've read other discussions that also question the quality of the USB cable (length).

As the transfer frequency seems to have been increased, this seems quite likely.

Hi all.

Almost similar symptom.
Since installing the latest Rig Manager update to 3.4.32 and Profiler OS 9.0.5, connection between them no longer works.

After rebooting the PC, Rig Manager disappeared. I had to reinstall it !

However, PC's sound comes out on the Profiler.

Is this a Rig Manager bug or a problem with the Profiler's settings - I haven't found a solution.