I'm not getting any sound from Kemper Profiles; the DAW isn't receiving a signal. I'm using a Mac and I've been having this problem for two days. Could it be related to the latest version of Rig Manager? Can you help me?
I am using a STAGE, but:
there are many ways to choose different Output sources. Also have a look into the manual: OUTPUT section.
Easiest Fix and shot in the dark from the distance:
In the PROFILER Output section: "Master Stereo" should be routed to the Main Out. If you use a USB connection: These would be recognized by the the first two inputs in the DAW and the full rig should be audible then. The Mac recognizes the Kemper without any further steps.
Make sure that the Profiler is the active Audio device in the audio settings in the DAW...
but maybe you use another audio interface....
-> At least, it is hard to say without more detailed infos (how is the Kemper connected to the MAC, Screenshots if you like, what does your OUTPUT section in the Kemper look like, are appropriate Levels (at least MASTER VOLUME) turned up etc.
Start with a simple setup. What if you plug headphones into the PROFILER?
Do the INPUT and OUTPUT LEDs indicate a signal?
Is the issue specific just to "Kemper Profiles" in contrast to other people's Profiles as the headline suggests?
Perhaps the Volume Pedal controller is at heel. Check on page Pedal Links in System Settings.
The truth is, these complaints started after updating Rig Manager.
Thank you for your answers.
Before the problem, I was using it like this: I was connecting the Kemper to my Apogee sound card, getting sound from Logic X, connecting it to my MacBook Pro via USB, and controlling it from Rig Manager... It worked perfectly fine this way, but after I installed the new 4.2.11, the problem started. I updated to 4.2.12, but there was no change.
The signal goes to Profiler, but after the update, there is no sound coming from the DAW. I installed the old version, but I can't control Profiler with the old version of Rig Manager, and I still can't get sound... I emailed support, and they said they will release a beta version and told me to wait for it... Can you help me with this? I think I need to update to the old version from within Profiler to revert to the old version. How can I do that? Thank you.
As a first step. keep troubleshooting as simple as possible to figure out a functional signal chain inside the KEMPER without Rig Manager, DAW and Audio Interface. Use Headphones to start out. Do the IN & OUT Indicators flash?
There is a lot going on in the OUTPUT section with a USB connection to a DAW. Have an eye on the operation manual for routing purposes, too. Especially chapters on the OUTPUT section (physical and USB Audio). An example for an error source is to making sure you are not in reamping mode which disconnects the physical Input and such. Any physical output can be fed with any kind of audio sources. Use "Stereo Master" on Main / Monitor and Headphones Outs to get a signal (or its mono variant). Make sure that output levels and its routing or any kind of mutes (i.e. Tuner) in depth can be controlled by you, shooting out one after another...
Upgrading the OS on the unit and using the latest Rig manager version in general is good practice. After upgrading sometimes with digital devices another restart helps.
Profiler is working, I can hear sound when headphones are connected... but I'm not getting a signal from the DAW and I can't record.
Basics:
- Change USB Cable, just for the sake of it.
- IF the Profiler is recognized by the Computer, Profiler is set as the audio device in the Audio Settings? Mac or PC? (reinstall drivers in case)
- Check the OUTPUT settings, maybe you can describe or display them in a pic.
Bit more:
When the internal settings correspond to a DAW setup, I would do a reinstall of the Kemper OS and Rig Manager (if you already didn´t)
I'm using a Mac. My PC recognizes Kemper OS, but I'm not getting any sound from the DAW... There's nothing wrong with the USB cable. How do I install Kemper OS? I've already installed Rig Manager...
As far as I am experienced the actual Rig Manager prompts for the actual OS version and installs it, if you apply. There are alternative ways to install the Profiler Operating System via a USB Stick, but I am not experienced here.
In SYSTEM when you page right some times (Page 12/12 in the Stage), you will see the actual OS Version. What does it say?
Here is the Download page housing the actual versions: https://www.kemper-amps.com/downloads
Anyways, MAC "should" recognize the unit without any further steps. Does the Profiler show up as audio device in your DAW?
In the OUTPUT Section page 7/10 (USB Audio) you should set:
Amp recording (top left) (NOT Reamping)
1+2 Source: Master Stereo (left soft knob)
3+4 Source: Master Stereo (just for the moment, you could set the DI Signal here and such later on...)
Then these signals are fed respectively to Inputs 1-4 in your DAW, IF the Profiler is activated as audio device.
There also is a DAW Volume setting on the bottom right corner (far right soft knob)
I'm using Monterey 12.7.6, compatible with Rig 10 and above... I downloaded Rig and Kemper OS... My Mac recognizes Kemper, everything is standard as it should be, but there's no signal to the DAW.
It can be a compatibility thing, sure. In a specific case, which downgrade would correspond to which MacOSX I am not experienced to say. Taking compatibility into account of course, "above" at first glance to me sounds like the actual Profiler OS v.14.** should do it, if no further restrictions are published.
I would see a customized USB stick installation of older Profiler OS from kind of an archive part on the website, if these exist. Getting a confirmation on a functional downgrade sounds like a direct support kind of thing, if it´s a bug.
I found this thread at least relating:
a) Your PROFILER requires an update.
b) "Your PROFILER requires an update." Bug
Some approaches in the threads incorporate deleting old system files from the computer. In those cases I am using App cleaner on Mac, which is free (AFAIK) and helps to spot related files, that it deletes then on a mouse click, without going through the depth of the ~Library area and helps to find more hidden system files. You could try to clean the installed Rig Manager with the App Cleaner before a fresh installation of Rig Manager then, your last working version.
Anyways, no sound to and from the DAW with an internally working Profiler and standard settings is an interesting case. Would be appreciated to know, what solves the issue...
Thank you very much... I'll try Mac Cleaner... I hope I find the problem.
You should be well inside the system requirements with MacOSX 12.* with the latest version (v.4.2). Rig manager automatically prompts for updating itself here. I guess, you should download the latest installer manually from the website, at least when you clean up the old installation.
Make sure, the audio driver tick box is checked and to install v.14.1 of the Profiler OS, as rig manager requires it, see attachment. You should match the Rig Manager version and Profiler OS. It´s an automated process, when installing the latest Rig Manager and open it the first time as I experience it.
I've already done all that. The problem still persists. I still can't solve it; I'm still not getting any sound from the DAW. When Kemper opens, the signal to the channel cuts off. Something is conflicting... I completely uninstalled and deleted the rig again, and my tones are gone. I can't figure it out...
I won't bother again until the new update comes out; maybe the problem will be solved in the new update.
Oh, man, sorry to hear...
Of course, there is a chance for incompatibilities in digital systems, but my hope always is there is something very basic in the inner workings, when I experience weird behaviour, I can´t get into. I had it once that a notation software pulled down the channels in the mixer for some reason after launching, something like that. I really did not know what it was and magically at a certain point in time the issue disappeared. Could be some CC controller or any kind of changed tick box, whatever. Your issue is hard to figure out from the distance. I read through the manual, but can´t recall any cautious setting to prevent ear damage or some setting in that direction which might mute outputs as a default or such.
Another idea on the DAW direction: In Logic Pro X there are some tick boxes to enable core audio or in more detail software monitoring. I attach some photos...
It didn't work. I have the same option selected for the first photo, and I also selected the second option for the second photo, but it's still not working.
thank you
Unless we change this visible version, this won't be fixed.
I couldn't figure out how to do that either.
