Garbage sound (lot of clipping) from the Profiler.

Hi,

I use the Kemper since 7-8 years, my last one is a Stage MK2 that I started using 3 months ago.

I connect the main outputs to a Focusrite Scarlett Audio interface, and the monitor outputs to my two Kemper power cabinets.

I use three pedals for Volume, Wah and Morphing, and the latest OS Version:13.0.5.61298.

No problems till today . I have started my profiler ( the Kemper power cabinets are switched off ) and I heard only garbage sound in the speakers . A lot of clipping, I could hear the notes but with a lot of noise above. Actually unusable. All cables were set correctly. I even started some music on my PC the sound in the speakers was ok.

I powered on the cabinets, the same bad sound also in the cabinets output. I tried to listen into the headphones attached to the profilöer, even there the same bad sound.

I changed the guitar cable, also no effect.The profiler display and the Rig manager did not show eny error messages.

At one moment the Kemper has rebooted itself, and after that all returned to normal. I don't know the reason for the reboot.

Well, I was not sure what happenned, so I switched it off again and restarted. The same bad sound came again!!!

I have switched to Browser mode then back to Performance, loaded different rigs and/or performances no way to make it sound again correctly.

Then I switched the profiler off/on once again, everything is back to normal.

Now I have a doubt if this happennes ad the Z day of a gig.

So my question: Has anybody encountered such a problem? Is there something stupid I have done and need to check?

Thank you for your attention and for the solutions!

My Regards,

Cantemir

Thank you!

I opened a ticket and send a backup and a sample of the bad sound to the support team. (I attached the clip even here).

The problem appeared even today several times. Rebooting solve it but not always.Sometimes you need to reboot more than once.

Thank you. I have thought on that too at the beginning. This bad sound comes also in the Kemper cabinets connected directly to the moniror output and in the headphone output of the profiler. After reboot without changing anything it comes back to normal. Than next time, randomly it gets back to the clipping sound. It is weird.

Solved: After checking the content with : Power on keeping Rig button pressed, seems that the issue is gone. It sounds again like a Kemper!

Most probably caused by switching off the Profiler in a not proper way.The support guys suggested that.