- The Profiler Model referred to in this thread is ...
- ☑️ Profiler Player
My Player pedal lost its Level II and Level III upgrade after the last update, and the code won't load again. Error 401. I am panicking a little, I am playing this weekend...
Player Lost upgrades!
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Playmemuzk -
October 11, 2025 at 1:45 AM -
Thread is Resolved
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Contact Support ASAP!
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Can a Player be rolled back to the previous OS using Rig Manager like the other models?
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Never do an update before a gig....
Rolling back should be possible, as it should be loading the previous OS from a USB key.
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- Official Post
As far as I see your Player hardware had been exchanged. The replacement unit had not been upgraded. Error 401 means the upgrade code has already been consumed for another serial number. Our support team needed to downgrade the original unit, free up the upgrade code, so that you could reuse it.
Important to note: The upgrades did not get lost during a software update! No Player lost its upgrades!
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As far as I see your Player hardware had been exchanged. The replacement unit had not been upgraded. Error 401 means the upgrade code has already been consumed for another serial number. Our support team needed to downgrade the original unit, free up the upgrade code, so that you could reuse it.
Thanks for this explanation. It suggests to me that my upgrades (2 and 3) are secure if anything bad happens to my Profiler Player. That is, even if my Profiler Player had to be replaced, your service department can transfer the upgrades to the new device.
Important to note: The upgrades did not get lost during a software update! No Player lost its upgrades!
Whew. That's good news.
