Is this how the display is supposed to look?

1st Official Post
    The Profiler Model referred to in this thread is ...
    ☑️ Profiler Stage

    I just got my Stage MKII and out of the gate, the display looks like this:

    It depends on the page. Edit mode is largely ok, but the top items looks like it has random pixels. Performance view can be hard to read from a distance.
    I've contacted support, and I was told this does not look unusual.

    Can you post your Performance page photos so I can compare?

    The same thing is happening to me with my mk2, I contacted technical support and they told me it was normal, I honestly don't believe that a 1500 euro unit has such an extremely poor screen, I didn't return it because I urgently needed the unit for live performances and the unit sounds perfect, with the screen options I minimized the effect a little but it seems to me that it's an issue that should embarrass the brand, the quality of the screen, if it's true that it doesn't have any defects, is very poor.

    • Official Post
    Quote from PolishedMix

    Here is max contrast:

    And min contrast:

    This minimum and maximum pictures are no reference. Setting Contrast to the extremes has never been meaningful. The displays of MK 1 models regardless of their age look the same with those settings. The only purpose of that parameter is to find the sweet spot in the middle, which can vary by each display. That's why this parameter exists.

    Quote from Burkhard

    This minimum and maximum pictures are no reference. Setting Contrast to the extremes has never been meaningful. The displays of MK 1 models regardless of their age look the same with those settings. The only purpose of that parameter is to find the sweet spot in the middle, which can vary by each display. That's why this parameter exists.

    OOOOOOHH!...I love my Kemper Stage MK1.

    Quote from PolishedMix

    I just got my Stage MKII and out of the gate, the display looks like this:

    It depends on the page. Edit mode is largely ok, but the top items looks like it has random pixels. Performance view can be hard to read from a distance.
    I've contacted support, and I was told this does not look unusual.

    Can you post your Performance page photos so I can compare?

    My display looks exactly the same. It's not pretty. I didn't have that on the MK1, and it's impossible to adjust at MK2

    • Official Post

    I'm not sure, what you mean!? The displays have not changed and we have always used grey. Grey usually indicates that a parameter is currently not relevant, because it is overruled by another setting. Example, If you don't activate Kone Mode plus Speaker Imprint Mode, the Imprint Selection stays grey. This has been the principle of grey since day 1 at all PROFILER displays - all models and series. And PCs and Macs use the same.

    These black and grey boxes at page LCD / HW Setup in System Settings might be accidental. If these are present, it's just a help to find the best Contrast sweet spot between too dark and too light. This sweet spot varies by individual display. Dialing Contrast to the extremes has never been usefull. Each LCD display looks awful in those cases.

    Quote from Burkhard

    I'm not sure, what you mean!? The displays have not changed and we have always used grey. Grey usually indicates that a parameter is currently not relevant, because it is overruled by another setting. Example, If you don't activate Kone Mode plus Speaker Imprint Mode, the Imprint Selection stays grey. This has been the principle of grey since day 1 at all PROFILER displays - all models and series. And PCs and Macs use the same.

    These black and grey boxes at page LCD / HW Setup in System Settings might be accidental. If these are present, it's just a help to find the best Contrast sweet spot between too dark and too light. This sweet spot varies by individual display. Dialing Contrast to the extremes has never been usefull. Each LCD display looks awful in those cases.


    My memory might be wrong, but I remember that grey was imitated by dithering on older firmwares while I used my mk1 unit. Maybe still is? Check bottom part of the image for an example:



    So basically either full contrast pixels or nothing. Now my mk2 clearly shows multiple intensities (top part of the image) and I think this is the reason why people are complaining. Showing shades of grey on a low qua low contrast LCD display can cause artifacts. In my opinion the old version was better, was more readable. But this is purely subjective.

    Quote from Burkhard

    I'm not sure, what you mean!? The displays have not changed and we have always used grey. Grey usually indicates that a parameter is currently not relevant, because it is overruled by another setting. Example, If you don't activate Kone Mode plus Speaker Imprint Mode, the Imprint Selection stays grey. This has been the principle of grey since day 1 at all PROFILER displays - all models and series. And PCs and Macs use the same.

    These black and grey boxes at page LCD / HW Setup in System Settings might be accidental. If these are present, it's just a help to find the best Contrast sweet spot between too dark and too light. This sweet spot varies by individual display. Dialing Contrast to the extremes has never been usefull. Each LCD display looks awful in those cases.

    Thanks for chiming in, Burkhard. The reason I included max and min contrast was to highlight the artifacts. No matter the contrast setting, I cannot get rid of them.
    I think DanielRigler is right. The greys are displayed differently on MKII, so I am hoping this can be addressed in a software fix. Otherwise, the screen looks defective. If there are future software updates that use the grey more prominently, I am worried that my unit will not be usable.

    I was able to capture it decently in a video:

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    Quote from PolishedMix

    Thanks for chiming in, Burkhard. The reason I included max and min contrast was to highlight the artifacts. No matter the contrast setting, I cannot get rid of them.
    I think DanielRigler is right. The greys are displayed differently on MKII, so I am hoping this can be addressed in a software fix. Otherwise, the screen looks defective. If there are future software updates that use the grey more prominently, I am worried that my unit will not be usable.

    I was able to capture it decently in a video:

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    Through the activation of external content, you agree that personal data may be transferred to third party platforms. We have provided more information on this in our privacy policy.

    I watched the video; the first bit with performance mode is bad. If Kemper doesn't see it as an issue, I'd return it personally. I'm not paying over $1,700 after taxes for that.

    I set it (ages ago) so that there's a good balance between:

    1) No "white" lines through the display (turn it up if this is the case)

    2) No excessive vertical "bleed" above or below e.g. black boxes (turn it down if this is the case).

    It doesn't make sense to set it to the same value as another unit (or rather, this is not the purpose of the contrast control as I have understood it).

    In the video example it looks to me like the contrast is set too low. Try it with the very brief guideline above, and see if that improves matters. Try both turning up and down, even if initially it seems like it should be definitely one way or the other. Whether the result is ideal for you I cannot say. But rather than trying to match values between unit, or try using the greyed out areas as the primary reference may not work.