Received a Player today - not working

Verify they gave you the correct power adapter. If it doesn't output 9v at 2.5A and 22.5watts it isnt the correct one and big box needs to make it right.

If the big box retailer has a reasonable return policy, you may want to send it back, and get a new one.

I've got the same problem (it happens more with bluetooth than wifi)

It's not solved yet, it crashes everytime i use bluetooth, Kemper knows it (i've already send a mail to the support), we have no date or information for the the resolution....

I won't buy Level II or III till my unit will be 100% stable, it starts boring me....One year with a 700€, and it's not stable. I was asking myself if i would not sell it to buy a Stage (not for this reason) but i can't sell a defective unit to someone.... I wait.....

I'm just curious what is the purpose of reporting that here? If you think the unit's faulty return it. It's going to be difficult to convince people around here that Kemper makes junk.

We don't want to prove anything here....

The OP meets a problem and wants to know if other persons are having the same one.

The answer is ; YES. We are not only two, there are threads about it in the dedicated forum....

Have others solved it ; Don't know (would like to and know how they did it)....

Does Kemper know it : YES.

When will it be solved ; Don't know

Is that annoying ; YES

Just a reminder: This is the time of year you need to let electronics acclimate to the environment they are in before powering them up.

If a unit has been sitting in a cold warehouse for months and then loaded onto a truck at very cold temps for days, it will need to warm up for several hours before powering it on. Or condensation can build up on the cold components when the warm air hits them.

I just purchased a new guitar and was surprised it also had a warning to let the guitar come up to temp for 24 hours before unpacking or the finish may be damaged from rapid expansion.

In other words, dont buy stuff in Winter

Quote from Steve5478

Does Kemper know it : YES.

When will it be solved ; Don't know

Not to defend - but in S/W development, deadlines are one thing. Telling people ‘we’ll have it fixed by….” Is near insanity.

Every ‘fix’ (usually) breaks something else.

The trick is getting the ‘something else’ to be unimportant, or invisible to the user.

….and yes….it’s exceedingly annoying.

I wonder if A.I. will be able to fix bugs. I'm afraid it will make a giant bug and eat us.

I have a degree in Computer Science. I can tell you that bug tracking is a big PIA. So, I never complain about them, and I've never known any software that is bug free.

Quote from Ruefus

Not to defend - but in S/W development, deadlines are one thing. Telling people ‘we’ll have it fixed by….” Is near insanity.

Every ‘fix’ (usually) breaks something else.

The trick is getting the ‘something else’ to be unimportant, or invisible to the user.

….and yes….it’s exceedingly annoying.

Behind this question/answer there are many meanings.... I understand Kemper team doesn't know the date it will be fixed too... I won't blame them and i suppose this problem is not easy to solve.

But it should be fair to communicate better on this precise point. I feel i'm forgotten cause don't know if we are few or many (what is the proportion) or all ? i assume a lot of owners don't use bluetooth for streaming too, is that a firmware problem or a hardware (i think the first one) ?

Just want to know if it's one of Kemper's priority....

I've to restart it when i stream at home (1 to 5 times) cause it crashes....It's perfectly stable when i don't use wifi or BT...

I want to add that i'm pretty tolerant cause it's a Kemper unit and i know how they support their products.

I've bought a Hotone ampero Stage to see if it could become a good back-up unit. This unit is capable of profiling too. It's really a well thought/designed one and everything worked OK... But i've decided to send it back (the first time i did it) and keep the Player instead even with this problem.

I really like and know Kemperverse.... None of my Kemper units are ready to go.... But please give us informations

Thx you for this answer

Quote from 7enderbender

I returned the defective Player and received a new one today. That one works as expected. Transferred some rigs today for a show tomorrow evening. Let’s see how it goes. It’ll be acoustic only so I don’t have to worry about the other major issue (for me) that I discovered today - which is that the “pending” feature for scrolling through banks has apparently been removed even though it’s mentioned in the manual. This makes selecting rigs in a diffent bank during a song impractical as it will recall something else while changing banks.
So I’m still a bit on the fence if I just wasted over a thousand bucks (bought the LV2 and 3 upgrades thinking I could at that point jaut easily copy existing performances - well, apparently not but close enough with some patience and copying and pasting.

The “pending” function never applied to the Player. It refers to how Perfomances are loaded in Performance Mode on the bigger Profilers. The Player doesn’t have Performance Mode so their are no Performances to have “pending”