Updating Profiler - Flashing Red but Nothing Happening

Hello

I just bought a Profiler Compact. I'm trying to update it and I'll I'm getting is a message saying "Starting up and optimizing, this might take a couple of minutes"

There are 6 flashing red lights that occasionally change, but it's been about 30 minutes now and nothing has updated. The unit won't do anything at all. I can't even play through it.

Has anyone had this problem? At the moment it feels like a pretty brick with functioning LEDs

Hello

I've tried rebooting by pressing thr four buttons and I get the sane issue

Hello

It's changed to 4 lights now. Support told me to try and update via USB and I'm still having no luck

I'm not evens sure how I'd get a diagnostics file! It doesn't connect to anything

Quote from drog

I think you held the buttons (fx1 & fx2) down too long when booting up your Profiler. I had the same thing happen. Release them (the buttons) as soon as you see them turn orange when booting.
Hope that works for you

I always update using USB stick.

Hello

I did try that. They turn green in this case but it still isn't working. Back to six lights flashing!

We'll see what support come back with. It's quite frustrating. I've been looking forward to recieving this and I still haven't got to use it yet!

We're down to four lights flashing now.

Is there any way of doing a total factory reset?

Quote from kpahuitsing

4x LED red = something went wrong during firmware update, possible causes:

• broken/bad USB stick
• broken/bad download of ZIP file
• broken/bad unzip of the ZIP file data (kaos.bin extraction)
• broken/bad write to USB stick by host OS

you could try to re-download the update, re-unZIP, and use another USB stick (basically re-do the update procedure with a fresh download and a fresh stick)

Hello

I did try this with a brand new stick. I went back to six flashing lights.

Quote from kpahuitsing

so: the fact that in-fact it *did* change something, indicates that there is something fishy going on with your setup / procedure

did you besides using a new stick, actually re-download and re-unpack ?

best is to contact the support : they will help you out further.

I did. I'm happy to try it again although I am perplexed as to how this is so difficult.

Quote from kpahuitsing

this isn't difficult at all for *a lot* of customers who do not have any problems with it.

.. but unfortunately you are experiencing non-typical problems at this moment : maybe it has something to do with your specific unit (hardware issue?), maybe it has something to do with the way you're downloading the data, maybe it has something to do with the way you're unpacking the data, maybe it has something to do with the way you write to the USB stick, maybe it has someth... etc. etc.

contact support and they will work this out together with you.

Hello

I appreciate it might not be difficult for a lot of customers but evidently I'm not a lot of them!

I don't know how you can unpack a zip file and place it onto the root drive of an FAT32 USB drive incorrectly but either way, I've now tried a third stick and am back to six flashing lights. The only response from support so far today is to ask for my serial number. I can't find how to do a factory reset or anything like that and I can't find if there are any other button combinations I should try. Meanwhile, the set of gigs I bought it for begins rehearsing on Thursday and I'm no nearer actually having any rigs set up!

I really don't want to send it back. The customs charges to buy it direct were £130 and I'd get stung for that again!

Quote from kpahuitsing

- unpacking 'incorrectly' : for example virusscanner destroying the kaos.bin file after extraction

- copying to 'root' ... sometimes this is unclear to customers where to actually copy to

- 6 flashing LEDs : reboot/ contact support

did you observe that a firmware update actually took place at all? (there should be a yellow progressbar during update, and updating takes a while)

in your specific case: maybe the system doesn't recognize the update as being 'different' and skips the updating process? You could try to use another version first : for example first try to update with a release version, and then use a beta version (or the other way around)

Hello

Thanks for responding.

I definitely copied to Root. Double clicked to open and put the file straight in. I didn't put it through a Virus Scanner so I don't think that's happened.

I haven't observed any update happening. I unplug it, press the two buttons with the USB inserted and release the buttons when it comes on. The main light under the logo flickers and then I get the flashing lights.

Quote from timo

Keep FX1 & FX2 pressed until the update starts (the FX1+FX2 buttons must be yellow).

Hello

They flash, but don't ever go solid yellow