hopefully I'll be surprised this time
Profiler Player - Backup on USB Stick
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Bistro79 -
January 9, 2024 at 2:44 PM -
Thread is Resolved
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The word is that the sticks that didn't work with the Player did in fact work only after being inserted into a Stage or Rack
how could that even be possible? Magic?
Seriously, is there any technical explanation for why a storage medium could change just because I connect it to a device?
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Please do not see this as general dissatisfaction. I'm a great believer in your products and has recently upgraded to level III. But I think the backup procedure is one field that could be improved.
This might be a cultural ting, but I react to the language in your feedback. Your "not surprised" translates to me as "you are wrong as expected". Which is a bit condescending. But of course, that might not be your intention.
In any case, as long as you are aware of the issue and do the tests as you indicated, that is the best you can do.
By the way, kudos to your responsiveness in this forum.
It’s difficult enough to convey the correct emotions in writing. It lacks both audible and visual cues.
On top of that, add English not being your first language? Forget it.
You *HAVE* to give people a wide berth. -
how could that even be possible? Magic?
Seriously, is there any technical explanation for why a storage medium could change just because I connect it to a device?
It definitely is possible. There is something in the handshake between the Kempers and the USB sticks.that is different.
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- Official Post
the fresh new USB sticks arrived, and I've put them freshly form the packaging into the KPP. Here is the procedure for the SanDisk one:
(sorry for the cheesy video -> monday-morning mood cure .....)
So at least these two stick are tested to be OK:
- SanDisk Cruzer Glide USB-Flashdrive 32 GB (https://www.amazon.nl/dp/B007YX9O9E)
- Transcend TS32GJF790KBE 32GB | JetFlash 790: (https://www.amazon.nl/dp/B07MJBR35G)
of course we cannot test every type / brand / model of stick, and we surely do not want to give users a purchasing advice.. but until now all the sticks we've tested worked right out of the box, and unfortunately we *still* do not have an exception which doesn't.
Most probably all kinds of other sticks work just fine too..
we still do not know why some sticks with some customers do not work properly.
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OK I can also confirm that these little SanDisk Cruzer Fit 16GB USB flash drives work perfectly on the Player right out of the box. I tried three brand new, all three worked, where MANY others did not work.
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- Official Post
nice! thanks for testing, good to know
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I can confirm that these SunData 16GB, USB 2.0 Sticks works out of the box for Player and Stage
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- Official Post
.... But I formatted them myself with Fat32 / 4069 Bytes, not used out of the box.
which OS did you use to format the stick that way? and how exactly were the settings you used? (would like to test that too)
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which OS did you use to format the stick that way? and how exactly were the settings you used? (would like to test that too)
Windows 11 24H2, See screenshot for Settings.
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- Official Post
that screen shows a 16G stick.. but you have a problem with a 256G stick; correct? how was that 256G stick formatted?
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that screen shows a 16G stick.. but you have a problem with a 256G stick; correct? how was that 256G stick formatted?
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I can confirm that these SunData 16GB, USB 2.0 Sticks works out of the box for Player and Stage
So out of curiosity I bought those ones online, used them out of the box and did my own FAT32 formatting and all of them work like charme.
But those are very similar to the ones, which are working for me very fine too:https://www.amazon.de/gp/product/B07DK67GYZ/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1
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- Official Post
and what happens if you let the PROFILER format the 256G one?
we've ordered the Sandisk green 256G ourselves.. and will have a look at that one too
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- Official Post
by the way: that image shows that you're using a 128G stick, not a 256G stick.
meanwhile the Sandisk Ultra Eco 256G version has arrived over here for testing (https://www.amazon.nl/dp/B0B8X7DX8D)
- the 256G version works right out of the box : no problems here -> so the PROFILER can handle at least this 'modern' big stick without problems , and there is not per se a structural problem with big sticks
- formatting this 256G stick like Bistro79 did, simply with the default settings of Windows will result in a unsupported format stick (exFAT)
- when inserted into the PROFILER this way the PROFILER will ask to confirm formatting (there is a pop-up dialog which asks 'Are you sure? - USB stick needs to be formatted' --> so this is as intended, because the PROFILER can't recognize exFAT
- when pressing 'yes' to format it takes aaaages to complete, and there isn't much UI feedback to the user : about 6.5 minutes (so this could be improved on PROFILER's side; it looks like the PROFILER is hung-up; after the formatting is done the only indication that it succeeded is that the tap blinkin commences.. the user has to press 'exit' before continuing)
- after the stick has successfully been formatted by the PROFILER everything works fine : the stick has it's full capacity of 256G
- If you really want to format the stick on a Windows machine for use with the PROFILER you'll be needing a 3th party tool (tested for example with 'guiformat.exe by Ridgecrop Consultants' ) -> be sure to format as FAT32LBA and the PROFILER will accept the stick.
conclusion:
a) at least this Sandisk Ultra Ecu 256G works as it should: no problems over here - another stick which does work fine!
b) do not bother to format the stick yourself: just use a USB stick right out of the box
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by the way: that image shows that you're using a 128G stick, not a 256G stick.
meanwhile the Sandisk Ultra Eco 256G version has arrived over here for testing (https://www.amazon.nl/dp/B0B8X7DX8D)
- the 256G version works right out of the box : no problems here -> so the PROFILER can handle at least this 'modern' big stick without problems , and there is not per se a structural problem with big sticks
- formatting this 256G stick like Bistro79 did, simply with the default settings of Windows will result in a unsupported format stick (exFAT)
- when inserted into the PROFILER this way the PROFILER will ask to confirm formatting (there is a pop-up dialog which asks 'Are you sure? - USB stick needs to be formatted' --> so this is as intended, because the PROFILER can't recognize exFAT
- when pressing 'yes' to format it takes aaaages to complete, and there isn't much UI feedback to the user : about 6.5 minutes (so this could be improved on PROFILER's side; it looks like the PROFILER is hung-up; after the formatting is done the only indication that it succeeded is that the tap blinkin commences.. the user has to press 'exit' before continuing)
- after the stick has successfully been formatted by the PROFILER everything works fine : the stick has it's full capacity of 256G
- If you really want to format the stick on a Windows machine for use with the PROFILER you'll be needing a 3th party tool (tested for example with 'guiformat.exe by Ridgecrop Consultants' ) -> be sure to format as FAT32LBA and the PROFILER will accept the stick.
conclusion:
a) at least this Sandisk Ultra Ecu 256G works as it should: no problems over here - another stick which does work fine!
b) do not bother to format the stick yourself: just use a USB stick right out of the box
So I did some test on the sticks formerly not working well. Formatted with this tool "guiformat.exe by Ridgecrop Consultants" they work as it is supposed to. I'm wondering if Microsoft is doing something out of the specifications of FAT32 when formatting the sticks on Win11.
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Display More
the fresh new USB sticks arrived, and I've put them freshly form the packaging into the KPP. Here is the procedure for the SanDisk one:
(sorry for the cheesy video -> monday-morning mood cure .....)
So at least these two stick are tested to be OK:
- SanDisk Cruzer Glide USB-Flashdrive 32 GB (https://www.amazon.nl/dp/B007YX9O9E)
- Transcend TS32GJF790KBE 32GB | JetFlash 790: (https://www.amazon.nl/dp/B07MJBR35G)
of course we cannot test every type / brand / model of stick, and we surely do not want to give users a purchasing advice.. but until now all the sticks we've tested worked right out of the box, and unfortunately we *still* do not have an exception which doesn't.
Most probably all kinds of other sticks work just fine too..
we still do not know why some sticks with some customers do not work properly.
Thank you for the video! At least we know how long to press!
Mine seems stucked to 2 green lights and 1 blinking orange, probably need to try a different USB.
