Problem: Updated to RM Release 3.0 and OS and RM doesn't see Kemper anymore

jrowland96 · February 22, 2020 at 7:37 PM

OK, updated to the release version of 3.0 RM, and also updated the Kemper OS (never updated from 6, nor used the beta version of RM with editor). Doesn't seem like RM sees my Kemper at all. Didn't change any cables, or connections. I no longer have a "My Profiler" in the hierarchy on the left pane, and double-clicking any profile in RM on my PC doesn't load it. I strictly play in my office at home, not live or anything like that, so I've always just selected the profile I wanted to play in RM and sat here and played. Basically just preview... I've never even navigated the profiles on the actual Kemper using the buttons to change rigs (until now, out of necessity). I've rebooted, restarted RM, and the Kemper multiple times, and still have no connection from RM to the amp. Right-clicking on a profile in RM the "Load into Editor and preview" is grayed out... Any help please?

dubnessIII · February 22, 2020 at 11:31 PM

I have a similar issue that happened today. I updated the software on my profiler, and tried to update to 3.0 RM version, but every time it "updates", I launch it again and it says I still need to update. RM seems stuck and won't update, and now it won't recognize my profiler because it says there's a software mismatch. Please help.

leo helm · February 23, 2020 at 11:45 AM

I had the same problem,the new OS didnt update.

The problemsolver for me was using a fresh USB stick where i loaded the new OS (USB stick in the computer)then put the stick in the kemper and there it was.(the R.M. update was already done without USB stick).

leo helm · February 23, 2020 at 11:48 AM

At first format the USB stick with the Kemper

Burkhard · February 24, 2020 at 11:51 AM

OS 6.0 might be too old for Rig Manager 3.0.100 to perform an automatic update. In that case please use the good old USB memory stick method.

jrowland96 · February 24, 2020 at 7:28 PM

Thanks all, I got it sorted. Uninstalled RM 3.0 and reinstalled it, rebooted Kemper and RM saw it now, and synced everything. Thanks!

Burkhard · February 25, 2020 at 8:58 AM

By the way … I just learned that Rig Manager 3.0 should even update from OS 6.0.

Burkhard · February 25, 2020 at 2:38 PM

… and I tested it. Rig Manager 3.0.100 suggests and performs an update of a PROFILER under OS 6.0. However, I had to restart Rig Manager.

pippopluto · March 1, 2020 at 2:24 AM

Quote from Burkhard

By the way … I just learned that Rig Manager 3.0 should even update from OS 6.0.

BTW... will RM 3 install on W7 without the Editor part, as it was hinted at time ago? Or won't at all?

Thank you