Kemper Freezing Up After Recent Rig Manager Update

barryjohns2126 · November 24, 2018 at 9:21 PM

I updated Rig Manager yesterday after I got a pop up saying there was a new versions. After updating, my Kemper and remote keep freezing when selecting profiles in Rig Manager. Kemper works normal as long as I don't have Rig Manager Open (Mac OSX). I've updated my Kemper to the most recent firmware. I uninstalled Rig Manger (Drag Rig Manager App to the Trash), nothing else, and then downloaded the Rig Manager Version that said it worked with the Firmware version on my Kemper.

Kemper keeps crashing as long as I have Rig Manager Open. I get the feeling that simply dragging the Application to the Trash is not enough to fully uninstall Rig Manager and that's why it did not correct the issue.

Anyone have any suggestions for me?

barryjohns2126 · November 25, 2018 at 9:27 PM

Nothing, no suggestions????????

paults · November 26, 2018 at 2:45 AM

It is a weekend ( and a holiday in the US), so there may be fewer people online.

I’m not a Mac user, so my suggestion is to send a Suppprt Ticket via the Kemper-Amps website.

Monkey_Man · November 26, 2018 at 3:58 AM

If you want to fully uninstall RM in OSX, Barry, here's how to do it:

Remove the following files and folders:

/Applications/Cab Maker.app

/Applications/Rig Manager.app

/Library/Documentation/Kemper Amps

/Users/Your Name/Documents/Kemper Amps

/Users/Your Name/Library/Application Support/Kemper Amps

/Users/Your Name/Library/Caches/com.kempermusic.rigmanager

/Users/Your Name/Library/Preferences/com.kempermusic.rigmanager.plist

/Users/Your Name/Library/Preferences/de.RigManager.Kemper Amps.plist

Done!

barryjohns2126 · December 4, 2018 at 4:27 AM

Thanks, I was able to successfully go back to a previous version and all seems good now. This was my first glitch with my Kemper.

ef632a05c99d6c085250e2539b44adbf845f1de1 · December 24, 2018 at 10:56 AM

sorry for late.

sadly there is no uninstall script. I didn't find one.

Best way is to use a package uninstaller app like this.

https://www.corecode.io/uninstallpkg/

If you like to delete manually pkgutil is your friend,

it a terminal program so be careful.

this lists all kemper installed packages

pkgutil --packages | grep kemper

this lists all files installed by a specific package

eg.:

pkgutil --files de.kempermusic.rigmanager.app.installer.payload

pkgutil --files de.kempermusic.rigmanager.app.installer.corecomponents

you can manually delete the files.

after deleting you have to tell the package manger to forget this package.

otherwise the Kemper installation software will try a update instead of a reinstallation,

eg.:

sudo pkgutil --forget de.kempermusic.rigmanager.app.installer.payload

sudo pkgutil --forget de.kempermusic.rigmanager.app.installer.corecomponents