Just a quick note to say how important it is that you get decent support for products. On the one occasion I've contacted Kemper it was impressive and I just wanted to give a positive shout for Focusrite.
I've had the Sapphire pro 24 for a few years now and it's always behaved perfectly. The only thing I don't like is the mix control software - there is nothing wrong with it other than I am just plain too stupid to understand how to use it
In the last couple of weeks I updated it to the latest version. I also had a new version of Studio One as a free update and popped that on. And I'm on Windows 10 so I really do not know how often that thing is applying updates.
In short, I was having issues but I had no clue if it was a setting in Windows, mix control or Studio one. I called the UK based tech support for Focusrite. A very nice guy answered and, after taking over my computer from a remote program, fixed my issue..... An absolute star. It was actually a Windows setting! Keep in mind I've had no problems with the interface so it's possible that it was a Windows update issue that had reset a default sample rate inappropriately.
I thought I'd share because, with any equipment we buy, we always focus on the sound quality / the features etc. Ultimately, the most important aspect of any technology based product you buy is that your press the 'on' button and it works. If it doesn't, you need the confidence that the company are going to
a) care
b) sort it out
Focusrite certainly delivered today.
Thanks
Gary